Jewelry Findings

Since 1980

Jewelry Findings

Since 1980

ORO BASE PLATA BASE
Teléfono +34 91 531 02 07
Correo electrónico info@orobase.es

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Frequently Asked Questions

Can I buy in OROBASE - Jewelry Findings?

Orobase - Jewelry Findings Fornituras de Joyería, S.A. is a company at the service of jewelery and costume jewelery professionals.

Therefore the sale is exclusively to professionals.


What do I have to do to buy in this website?

To place your orders through the web it is necessary to register filling out the registration form on the page Register - Haven't you registered yet?.

Once your details have been verified, you will receive an email confirming your registration as a registered user.


I have already registered, why am I not receiving the registration email?

For our exclusive sales policy to professionals, the process of registration on the web is not automatic. It is done once your data has been verified, therefore the registration process can take even days if you register during the weekend.

Anyway, we recommend that you check your spam folder. it is possible that your mail program may send our replay to these folders if you do not have our email address (info@orobase.es) in your contacts.


I have already received the confirmation email, how can I access to the website?

You must enter Register | Log in (upper right-hand side) and fill in your login details.

You can use your username or email address. And once you have entered the password you can mark Remember on this device for future entries.


I am already registered but I have forgotten my password. How can I recover it?

From Register | Log in you must enter your email address in the form Recover password.

For security reasons, we cannot send you your password. We will send you an email with a link so that you can define a new password.

Is important to let us know if you change your emails in order to recover your password.


Do I have to pay shipping costs?

Shipping costs and insurance are free if your order reaches a minimum amount.

Please, check free shipping and shipping price table.


¿How can I pay my order?

The orders placed through the website can be paid:

For other payment methods, please contact us.


Is it safe to pay by credit card in this website?

This web uses secure servers (HTTPS). However, at the time of payment by card, our website will redirect you to the website of Redsys, leader in Spain in virtual POS.

Therefore, we do not collect any data from your card, it is Redsys who contacts your bank or the issuer of it.

This is the safest way to operate on the Internet.


¿When will I receive my order?

Jewelry Findings - Fornituras de Joyería, delivers your purchases in Spain within 24/48 working hours, provided your order arrives before 12:00 hours and between 2 and 5 working days depending on other destination countries, as long as there is no incident with the transport agency.


Can I pick up my online order at your head office?

Yes. At the end of your order you can tell us that you want to pick it up in our store. We'll prepare it for you as soon as possible so you can come get it.


Can I return any product?

If you are not satisfied with any product or products purchased on this website you can return it within 14 days. For more details, please refer to General conditions.


Can I go shopping at your shop?

Yes, we will be happy to assist you in our headquarters, delegations or distributors.

You can check the addresses and phones on the page of Contact.


If you need more information, please contact us.

Our team of professionals will be happy to assist you.


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